Getting Started
How quickly can I get a virtual assistant?
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Most clients have their dedicated VA deployed and working within 5 days of submitting their requirements. For specialized roles, it may take up to 5 business days.
What's the minimum commitment?
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There's no long-term commitment required. You can start with as few as 10 hours per week and scale up or down based on your needs. Cancel anytime with no penalties.
How do I get started?
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Simply fill out our contact form with your requirements. Our team will review your needs and match you with the perfect VA within 5 days. You'll have a chance to interview before committing.
Pricing and Payment
How does pricing work?
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We charge hourly rates starting at $5/hour for General VAs and $8/hour for Pro VAs. You're billed weekly or monthly based on hours worked. No hidden fees or long-term contracts.
What payment methods do you accept?
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We accept credit cards, debit cards, bank transfers, and PayPal. All payments are processed securely through our platform.
Are there any setup fees?
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No setup fees. You only pay for the hours your VA works. There are no placement fees, onboarding fees, or hidden costs.
Quality and Support
How do you vet your VAs?
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Every VA goes through a rigorous 4-step screening process: resume review, skills assessment, English proficiency testing, and video interviews. Only the top 8-10% of applicants make it through.
What if my VA doesn't work out?
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We offer free replacements. If your VA isn't the right fit for any reason, we'll quickly match you with a new one at no additional cost. Your satisfaction is our priority.
Is there managed quality oversight?
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Yes! Every VA is managed by our team. We provide ongoing quality assurance, performance monitoring, and regular check-ins to ensure you're getting the best service.
Working with Your VA
What tasks can a VA handle?
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Our VAs handle email management, calendar scheduling, data entry, CRM updates, customer service, social media, research, document preparation, travel booking, bookkeeping, lead generation, and much more.
What timezone do VAs work in?
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Our VAs are flexible and can work your preferred timezone. Most are based in Africa and can overlap with US, UK, or EU business hours. We'll match you with someone who fits your schedule.
What tools do your VAs use?
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Our VAs are proficient in Google Workspace, Microsoft Office, Slack, Asana, Trello, Monday.com, Notion, HubSpot, Salesforce, QuickBooks, Shopify, WordPress, Canva, and many other popular tools.
Can I scale up or down?
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Absolutely! You can adjust hours, add more VAs, or scale down as your business needs change. No penalties or long-term commitments—we're flexible.
