Zendesk-Trained Virtual Assistants

Hire Zendesk Virtual Assistants

Scale your customer support with Zendesk-trained virtual assistants from Africa. Our VAs are experts in Zendesk ticket management, customer support, helpdesk operations, automation, and reporting—at affordable rates.

Zendesk-certified and trained VAs
Dedicated Zendesk assistant deployed in 5 days
Save up to 80% on staffing costs

Need a vetted virtual assistant?

Answer a few quick questions, then pick a time for your free intro call.

Free intro call — pick your time at the end.

What operational bottleneck do you need solved?

Pick the one that's most pressing.

Administrative & Operations Support Calendar scheduling, email triage, document prep, and operations

Sales Development & Lead Gen Cold prospecting, LinkedIn outreach, CRM tracking, and booking calls

E-Commerce Store Operations Shopify/Amazon management, product listings, and order processing

Customer Support & Helpdesk Email, live chat, ticket management on Zendesk or Intercom

Which tools does your team use today?

Slack, Notion & Airtable (Ops)

Shopify, Amazon & E-com

Zendesk, Intercom & Helpdesk

HubSpot, CRM & Pipelines

ChatGPT, Claude & AI Tools

Social Schedulers & Canva

Select your preferred weekly commitment:

Part-Time (20 hours/week) Best for ongoing admin triage, email filter checks, and CRM updates

Full-Time (40 hours/week) 8 hours a day, fully integrated into your timezone and operations

Pick a time for your intro call

Your responses will be included in the booking notes.

You're all set!

Check your email for the calendar invite. We look forward to your intro call.

Streamline Customer Support with Zendesk Experts

Ticket Management

Handle customer tickets, prioritize requests, and manage support queues.

Automation Setup

Set up Zendesk automations, triggers, and macros for efficient support.

Customer Communication

Respond to customer inquiries, manage conversations, and maintain satisfaction.

Reporting & Analytics

Generate support reports, track metrics, and analyze customer satisfaction.

Work Smarter with Zendesk-Trained VAs

Our Zendesk virtual assistants help you manage tickets, automate workflows, respond to customers, and track support metrics—all while maintaining high-quality customer service.

Ticket Management - Handle customer tickets, prioritize requests, and manage queues.
Automation Setup - Set up automations, triggers, and macros for efficient support.
Customer Communication - Respond to inquiries, manage conversations, and maintain satisfaction.
Reporting & Analytics - Generate reports, track metrics, and analyze satisfaction.

FAQ

Frequently asked questions.

How quickly can I get a VA?

Most clients have their dedicated VA deployed and working within 5 days of submitting their requirements.

What Zendesk tasks can a VA handle?

Our VAs handle ticket management, customer responses, ticket prioritization, queue management, automation setup, trigger configuration, macro creation, report generation, and support metrics tracking across Zendesk.

How does pricing work?

You can choose monthly retainers: $400/month for part-time (20 hrs/week) or $800/month for full-time (40 hrs/week) General VAs. Specialized VAs are $640/month part-time or $1,280/month full-time.

What if my VA doesn't work out?

We offer free replacements. If your VA isn't the right fit, we'll quickly match you with a new one at no additional cost.

Are your VAs Zendesk certified?

Our VAs are trained and proficient in Zendesk helpdesk management. Many have certifications or extensive experience with Zendesk ticket management, automation, and customer support features.

Can VAs set up Zendesk automations?

Yes! Our specialized VAs are trained to set up Zendesk automations, create triggers and macros, configure workflows, and manage support integrations to streamline your customer support operations.

What timezone do VAs work in?

Our VAs are flexible and can work your preferred timezone. Most are in Africa and can overlap with US, UK, or EU business hours.

Can I scale up or down?

Absolutely! You can adjust hours, add more VAs, or scale down as your business needs change. No penalties or long-term commitments.