Customer Support Services

Hire a Chat Support Assistant for 24/7 Customer Service

Hire a professional remote chat support assistant starting at $5/hour. Vetted talent from Africa ready to handle live chat, customer inquiries, ticket management, and real-time support to improve customer satisfaction.

  • Dedicated chat support assistant deployed in 5 days
  • Improve response times by up to 80%
  • Expert chat platform management included

Hire a Chat Support Assistant

Fill out the form and we'll deploy your chat support assistant within 5 days.

Talent from 20+ African countries
Nigeria
South Africa
Kenya
Egypt
Ghana
Morocco
Ethiopia
Tanzania
Uganda
Algeria
Sudan
Angola
Mozambique
Ivory Coast
Cameroon
DR Congo
Senegal
Zimbabwe
Rwanda
Zambia

What is a Chat Support Assistant?

A chat support assistant is a specialized professional who handles real-time customer interactions through live chat platforms. They manage essential customer support tasks such as responding to customer inquiries, troubleshooting issues, processing orders, answering product questions, managing support tickets, and providing instant assistance—allowing you to deliver exceptional customer service and improve satisfaction.

When you hire a chat support assistant from Taskbaba, you get access to pre-vetted, college-educated remote African VAs who are trained in modern chat platforms like Intercom, Zendesk Chat, LiveChat, and Drift, understand customer service best practices, and can seamlessly integrate into your existing support workflows.

Why Hire a Chat Support Assistant?

Hiring a chat support assistant offers significant benefits for businesses of all sizes. Whether you're a startup building your customer support team or an established company expanding support coverage, an assistant can help you deliver faster response times and improve customer satisfaction.

Improve Response Times by Up to 80%

A dedicated chat support assistant handles real-time customer interactions, ensuring customers get instant responses to their questions. They manage multiple chat conversations simultaneously and provide timely, helpful support that improves customer satisfaction and reduces wait times.

Scale Your Support Team Cost-Effectively

Hiring remote chat support assistants from Africa provides access to skilled customer service professionals at a fraction of the cost of in-house employees. Starting at just $7/hour, you save on office space, equipment, and overhead while accessing top-tier talent trained in modern chat platforms.

Provide 24/7 Customer Support

Professional chat support assistants can work flexible schedules to cover extended hours or multiple timezones. They help ensure your customers receive support whenever they need it, improving satisfaction and reducing support ticket backlogs.

Pro Tip: The best chat support assistants combine strong communication skills with quick problem-solving abilities. All Taskbaba assistants are pre-vetted for customer service experience and proficiency in modern chat platforms.

Get your chat support assistant working in 5 days.

From request to deployment in days, not months. Our streamlined process gets you live chat support fast.

1

Complete Our Form

Fill out our form with your chat platform, support volume, hours needed, and timezone preferences. We'll handle the rest.

2

We Match and Vet

Our team matches you with a pre-vetted chat support assistant who has proven customer service experience and expertise in your chat platform.

3

Start Delivering Support

Your chat support assistant is deployed within 5 days. We handle chat platform onboarding, product training, and provide ongoing quality oversight.

  • Chat support assistant in 5 days
  • Customer service experience verified
  • Chat platform training completed
  • English proficiency confirmed
  • Background checks completed
  • Managed quality assurance

Simple, transparent pricing.

Choose monthly retainers with flexible part-time or full-time options. No hidden fees.

General Virtual Assistant
$400 / mo
Entry-level support for basic chat support tasks (20 hrs/week).
  • Dedicated Task Manager
  • Live chat support
  • Customer inquiries
  • Basic ticket management
  • FAQ responses
  • Order status updates
Get Started
Need Other Tasks?
Custom
Tailored packages for specific business needs.
  • Dedicated task manager
  • Custom skill requirements
  • Team of multiple assistants
  • Industry-specific expertise
  • Priority support
  • Flexible contracts
Get Started

Frequently asked questions.

How quickly can I get a chat support assistant?

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Most clients have their dedicated chat support assistant deployed and working within 5 days of submitting their requirements.

What tasks can a chat support assistant handle?

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Our chat support assistants handle live chat interactions, customer inquiries, troubleshooting, order processing, ticket management, FAQ responses, product questions, and real-time customer support.

How does pricing work?

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We offer monthly retainers starting at $400/month for General Virtual Assistants (part-time) and $640/month for Specialized Virtual Assistants (part-time). Full-time options are available at $800/month and $1,280/month respectively. No hidden fees, no long-term contracts.

What if my chat support assistant doesn't work out?

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We offer free replacements. If your chat support assistant isn't the right fit, we'll quickly match you with a new one at no additional cost.

Do chat support assistants know how to use chat platforms?

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Yes! All chat support assistants undergo chat platform training and understand customer service best practices. We maintain strict quality standards and only professionals with proven customer service experience make it through our vetting process.

Is there managed quality oversight?

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Yes! Every chat support assistant is managed by our team. We provide ongoing quality assurance, performance oversight, and regular check-ins.

What timezone do chat support assistants work in?

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Our chat support assistants are flexible and can work your preferred timezone. Most are in Africa and can overlap with US, UK, or EU business hours.

Can I scale up or down?

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Absolutely! You can adjust hours, add more chat support assistants, or scale down as your needs change. No penalties or long-term commitments.

Ready to hire your chat support assistant?

Start delivering exceptional customer service with professional chat support assistants from Taskbaba. Get started today and improve your customer satisfaction.