B2C Industry Support

Virtual Assistants for B2C Industry Businesses

Scale your B2C business with specialized remote talent from Africa. Our industry-trained virtual assistants understand your unique needs and workflows, starting at just $5/hour. When you hire B2C support from Taskbaba, you get access to pre-vetted, college-educated remote African VAs who are trained to work with consumer-facing platforms and customer engagement tools.

B2C industry expertise included
Dedicated talent deployed in 5 days
Save up to 80% on staffing costs

Hire B2C Industry Support Assistant

Fill out the form and we'll match you with B2C virtual assistant talent within 5 days.

Best Features

Streamline your B2C operations

Consumer Engagement Management

Our B2C virtual assistants help manage customer interactions, support tickets, social media engagement, and consumer communications across multiple channels to keep your customers satisfied.

Multi-channel customer support
Social media engagement and monitoring
Consumer feedback management
Order tracking and fulfillment support
Loyalty program management

What's Included

Everything you get with our B2C support

Multi-channel customer support

Get support from assistants trained in email, chat, phone, and social media platforms to provide consistent customer experiences across all touchpoints.

Consumer relationship management

Build stronger customer relationships with assistants who handle inquiries, follow-ups, and personalized communications that enhance consumer loyalty.

Social media engagement

Manage your social presence with assistants who handle comments, messages, reviews, and community engagement across Facebook, Instagram, Twitter, and other platforms.

Order and fulfillment support

Streamline your order processing with assistants who handle order confirmations, tracking updates, shipping coordination, and delivery communications efficiently.

Loyalty program management

Enhance customer retention with assistants who manage loyalty programs, rewards tracking, membership communications, and special promotion campaigns.

Consumer feedback analysis

Understand your customers better with assistants who collect, organize, and analyze consumer feedback, reviews, and satisfaction data to inform business improvements.

Pricing

Simple, transparent pricing.

Choose monthly retainers with flexible part-time or full-time options. No hidden fees.

General Virtual Assistant

$400 / mo

Entry-level support for basic B2C admin tasks (20 hrs/week).

Dedicated Task Manager
Email and calendar management
Basic customer service
Order processing support
Social media monitoring
Consumer inquiry handling

Get Started

Frequently asked questions.

How quickly can I get a B2C virtual assistant?

Most B2C businesses have their dedicated B2C support assistant deployed and working within 5 days of submitting their requirements.

What B2C tasks can a virtual assistant handle?

Our B2C virtual assistants handle customer support across multiple channels, social media engagement, order processing, consumer feedback management, loyalty program administration, customer retention campaigns, and consumer relationship building. They are trained in consumer-facing platforms and understand B2C best practices.

How does pricing work for B2C support?

We offer monthly retainer pricing starting at $400/month for General Virtual Assistants (part-time) and $640/month for Specialized Virtual Assistants (part-time). Full-time options are available at $800/month and $1,280/month respectively. No hidden fees, no long-term contracts. Perfect for B2C businesses that need flexible support.

Can assistants handle high-volume customer inquiries?

Absolutely. Our B2C support professionals are trained to handle high-volume customer interactions across email, chat, social media, and phone. During peak periods, you can scale up your team by adding more hours or additional assistants to maintain response times.

What if my B2C assistant doesn't work out?

We offer free replacements. If your B2C virtual assistant isn't the right fit, we'll quickly match you with a new one at no additional cost. Your customer experience continuity is our priority.

Can assistants work across multiple time zones?

Yes. Our B2C virtual assistants can work across different time zones to ensure your customers receive support when they need it. Most assistants are in Africa and can overlap with US, UK, EU, or Asia-Pacific business hours to provide extended coverage.

What timezone do B2C virtual assistants work in?

Our assistants are flexible and can work your preferred timezone. Most are in Africa and can overlap with US, UK, or EU business hours to ensure they're available when your B2C business needs them, including during peak customer service hours.

Can I scale B2C support up or down as needed?

Absolutely! You can adjust hours, add more B2C virtual assistants, or scale down as your business needs change. This is especially valuable during seasonal peaks, product launches, or marketing campaigns. No penalties or long-term commitments.